Last updated: 20 August 2026

At KENIN, a clothing brand from ACME BRANDS, we want every order to reach you in the right condition. This policy explains when a return, exchange or refund may be requested. Nothing in this policy limits rights available to consumers under applicable Indian law.

7-Day Return or Exchange Request

Please contact us within 7 calendar days from the date your order is delivered if you wish to request an eligible return or exchange. Requests received after this period may be declined, except where applicable law requires otherwise.

Eligibility Conditions

  • The item must be unused, unworn, unwashed and unaltered.
  • Original tags, labels and packaging should be intact.
  • Valid order details or proof of purchase must be provided.
  • The product must be returned in the same condition in which it was delivered, subject to reasonable inspection.

Items showing signs of wear, washing, alteration, stains, odour, misuse, customer-caused damage, missing tags or other condition changes may be refused after inspection, to the extent permitted by law.

Size Exchanges

Eligible size exchanges are subject to stock availability. If the requested size is unavailable, we may offer another available option or an eligible refund, as appropriate.

Wrong, Damaged or Defective Item

If you receive a wrong, damaged or defective item, please contact us as soon as reasonably possible. For our standard return/exchange process, we ask customers to contact us within the 7-day request period and provide clear photographs or video of the product, packaging, tags and shipping label where reasonably required for verification. However, this 7-day commercial request period does not exclude or limit any statutory right or remedy that applies to defective, damaged, counterfeit or spurious, misdescribed, not-as-advertised/agreed, or incorrectly supplied goods under applicable Indian law. After verification, we will provide the remedy required by applicable law, which may include replacement, exchange or refund.

Items That May Not Be Eligible

Subject to applicable law, returns or exchanges may be declined for items that have been worn, washed, altered, damaged after delivery, used contrary to care instructions, or returned without required tags or proof of purchase. Products clearly identified before purchase as final-sale or non-returnable may also be excluded where legally permitted. This does not affect remedies for defective, damaged, misdescribed or incorrectly supplied goods.

Return Approval and Inspection

Please contact KENIN before sending a product back. A return request is not automatically approved merely because it has been submitted. Returned products will be inspected after receipt. We reserve the right to decline claims that do not meet this policy or that appear fraudulent, abusive or materially inconsistent with the returned product, subject always to applicable law.

Return Shipping

For an approved return or exchange requested for reasons not caused by KENIN, return shipping charges may be borne by the customer. Where we verify that the item supplied was wrong, damaged or defective due to our responsibility, we will provide an appropriate shipping resolution. Original delivery, COD or convenience charges, where separately charged, are refundable only where required by applicable law or where the issue is attributable to us.

Do not send a return to our address without first contacting us and receiving return instructions. We cannot accept responsibility for parcels sent to an incorrect address or without adequate tracking, except where the loss is attributable to us.

Refunds

Once an approved return is received and inspected, we will inform you of the refund decision. Where a refund is approved, KENIN will initiate it to the original payment method without unreasonable delay and within any specific timeline required by applicable law. After we initiate the refund, the time taken for the amount to appear in your account may depend on your bank, card issuer or payment service provider and can be outside KENIN’s control. If the original payment method cannot reasonably receive the refund, we may contact you regarding an appropriate lawful alternative.

Cancellations

If you wish to cancel an order, contact us promptly. We will try to accommodate the request if the order has not yet been processed or dispatched. Once an order has been dispatched, cancellation may not be possible and the applicable return process will apply.

Fair Use and Abuse Prevention

KENIN may review repeated, excessive, fraudulent or abusive return activity and may refuse requests that are not genuine or do not comply with this policy, to the extent permitted by applicable law. This provision is not intended to restrict legitimate consumer complaints or statutory rights.

Consumer Rights and Grievance Assistance

Customers may contact KENIN regarding a return, exchange, refund or related grievance using the contact details below. Genuine complaints will be handled fairly and in accordance with the acknowledgement, response and resolution requirements applicable to us under Indian law. Nothing in this policy excludes, restricts or limits any consumer right or remedy that cannot lawfully be excluded, restricted or limited under applicable Indian law.

Contact KENIN

For return, exchange or refund assistance, please contact us before sending any item:

KENIN Clothing / ACME BRANDS
20/60 A, Kengeri Hobli
Mysore Road, Kumbalagodu
Bengaluru, Bengaluru Urban
Karnataka – 560074, India
Phone / WhatsApp: +91 72591 29191
Email: returns@keninclothing.com

KENIN Verified COD & Order-Safety Flow

  1. Cash on Delivery is available only for eligible products and serviceable PIN codes.
  2. The maximum value permitted for a COD order is ₹2,000.
  3. Every COD order requires mobile or WhatsApp confirmation before dispatch. Unconfirmed orders may be cancelled.
  4. Only one active COD order is allowed for the same customer, mobile number or delivery address.
  5. COD may be unavailable to customers with repeated order cancellations, refused deliveries, incorrect addresses or previous Return-to-Origin shipments.
  6. Customers may request an eligible return or exchange within seven calendar days of delivery.
  7. Returned garments must be unused, unworn, unwashed and unaltered, with their original tags, labels and packaging intact.
  8. Returns are inspected before an exchange or refund is approved.
  9. Refunds for COD orders will not be provided in cash. Approved refunds will be transferred to the customer’s verified UPI ID or bank account.
  10. For a wrong, damaged or defective product, customers should provide clear photographs or an unboxing video to help verify the claim. This does not limit any rights available under applicable Indian consumer law.
  11. KENIN records the garment, packaging, shipping label, AWB and parcel weight before dispatch for order verification and customer protection.
  12. Prepaid orders may receive special discounts or free-shipping benefits when an applicable offer is available.