Last updated: 20 August 2026
At KENIN, a clothing brand from ACME BRANDS, we aim to process and deliver every order carefully and within the delivery schedule communicated for the order. This policy should be read together with our Refund and Returns Policy. Nothing in this policy limits any rights available to consumers under applicable Indian law, including the Consumer Protection Act, 2019 and applicable Consumer Protection (E-Commerce) Rules.
Order Processing
Orders are processed after successful order confirmation and, where applicable, payment verification. Processing may be affected by weekends, public holidays, sales, launches, high-demand periods or circumstances beyond our reasonable control. If an item becomes unavailable after an order is placed, we will contact you and provide an appropriate option, which may include cancellation and refund where applicable.
Delivery Schedule
The delivery estimate or schedule communicated for an order is based on the destination, product availability and courier serviceability. We will make reasonable efforts to deliver within the stated schedule. If delivery is delayed beyond the stated delivery period, applicable consumer rights will be respected, including any right to return the goods or obtain a refund where required by law. Where the delay is caused by force majeure or circumstances legally recognised as beyond reasonable control, the remedies available may be subject to applicable law.
Shipping and Other Charges
Shipping, delivery, COD, convenience or other order-related charges, if applicable, will be disclosed before the customer confirms the order. We will not add undisclosed shipping charges after an order has been confirmed. Promotional or free-shipping offers may have clearly stated conditions that apply to the relevant order.
Tracking
Where tracking is available, tracking details may be shared after dispatch through the contact details provided with the order. Courier tracking can sometimes take time to update after the shipment is handed over to the carrier. Tracking information is provided to help customers follow shipment progress and does not reduce any rights available under applicable law.
Correct Delivery Details
Customers should provide a complete and accurate delivery address, PIN code and reachable phone number. Please contact us promptly if you notice an error. Once an order has been processed or dispatched, an address change may not be possible. Reasonable additional costs resulting solely from incorrect or incomplete information supplied by the customer may be charged where permitted by applicable law and disclosed before re-shipment.
Failed Delivery and Return to Origin (RTO)
If delivery fails because the recipient is unavailable, refuses the parcel without a legally valid reason, provides an incorrect or incomplete address, cannot be contacted, or for another reason not attributable to KENIN, the courier may return the shipment to us. A requested re-shipment may involve reasonable additional shipping charges, disclosed before re-shipment. Any refund or other remedy will be handled in accordance with our Refund and Returns Policy and applicable law.
Courier Delays and Force Majeure
Delivery may be affected by severe weather, natural disasters, transport disruption, strikes, government restrictions, public emergencies, courier network failures or other events beyond reasonable control. We will provide reasonable assistance and updates where available. Nothing in this section is intended to remove a consumer remedy that cannot lawfully be excluded.
Lost, Wrong or Damaged Shipments
If tracking indicates a delivery problem, you receive the wrong item, or a parcel or product arrives damaged, please contact us promptly with your order details and, where reasonably required for verification, clear photographs or video of the parcel, shipping label, tags and product. We may investigate the matter with the courier. Where goods are defective, damaged, misdescribed, not as advertised or agreed, or incorrectly supplied, KENIN will provide the remedy required under applicable law and our Refund and Returns Policy.
Delivery Confirmation
A courier tracking status showing delivery will ordinarily be treated as evidence of delivery, but it is not conclusive where the customer raises a genuine non-delivery complaint. If you believe a shipment was incorrectly marked as delivered, contact us promptly so that we can investigate with the logistics provider.
Service Availability
We may be unable to ship to certain PIN codes or locations where courier service is unavailable or restricted. If we cannot reasonably fulfil delivery to the address provided, we will contact you regarding an appropriate alternative, cancellation or refund.
Consumer Rights and Grievance Assistance
KENIN will not use this Shipping Policy to deny remedies that consumers are entitled to under applicable law. Customers may contact us regarding shipping, delivery, return, refund or other order grievances using the details below. We will handle genuine complaints fairly and in accordance with applicable legal requirements.
Contact KENIN
KENIN Clothing / ACME BRANDS
20/60 A, Kengeri Hobli
Mysore Road, Kumbalagodu
Bengaluru, Bengaluru Urban
Karnataka – 560074, India
Phone / WhatsApp: +91 72591 29191
Email: keninbrands@gmail.com